PLAN YOUR STAY
Know what to expect. Then settle in.
Find the details that matter before you choose your dates: where everyone will sleep, what is included, how to get here and who can help.
Booking & planning
How do I arrange a stay at Engle Haven?
View available dates and book Engle Haven through Compass Vacation Properties.
Where can I find rates, fees, and minimum stays?
View rates and availability on Engle Haven’s booking page. Compass provides the taxes and required fees, minimum stay and payment schedule for your dates.
What are the payment and cancellation policies?
Compass Vacation Properties handles reservations and provides the payment and cancellation terms for your stay.
Is there a minimum age to book?
Compass requires the booking guest to be at least 21 and provide identification.
Can I bring a pet?
Pets are not permitted at Engle Haven. Contact Compass about any accommodation required by applicable law. Read Compass policies
Can we celebrate a birthday or anniversary?
Quiet celebrations with your registered guests are welcome within the 12-guest limit and Compass's quiet-hour rules. Parties, weddings, and large reunions are not permitted.
Is the cabin smoke-free?
Yes. Engle Haven is smoke-free and vape-free.
What should we know about damage or extra cleaning?
Routine checkout cleaning is handled by the cleaning team. Compass’s rental agreement explains charges for damage, missing items or additional cleaning.
Arrival & departure
When are check-in and checkout? Do we need to collect keys?
Check-in starts at 4 p.m.; checkout is by 10 a.m. Compass sends your arrival details privately before your stay, so you can head straight to the cabin without an office stop.
Do we need to clean the cabin before leaving?
The cleaning team handles the full clean. Simply leave towels and washcloths in the bathrooms and all linens on the beds; there is no need to strip them. Gather your trash, start the dishwasher, and follow the short departure instructions from Compass.
Who can help before or during our stay?
Compass is your contact for reservations and support during your stay. For questions about the cabin, amenities, or whether the layout suits your group, you can also contact the owner.
Who do we contact for maintenance or after-hours help?
Call Compass at (865) 315-1463 for maintenance or after-hours assistance. Their normal office hours are 7 a.m. to 6 p.m., seven days a week. Let them know promptly if something stops working so they can help arrange repairs. For a life-threatening emergency, call 911.
What should we know about winter weather or power outages?
For winter visits, Compass can help with arrival conditions and weather questions. The cabin’s private well relies on electricity, so a power outage can also interrupt water service. Contact Compass for assistance during your stay.
Space & everyday comforts
How many guests can stay, and what are the sleeping arrangements?
Engle Haven accommodates up to 12 guests in four bedrooms, with 4.5 bathrooms and more than 4,000 square feet. There are three king bedrooms and The Nest, with four Twin XL bunks. The three king bedrooms have en-suite bathrooms, and The Nest has a nearby full bathroom with a tub/shower combination.
Sandalwood and Solstice are upstairs, Stillwater is on the main floor, and The Nest and recreation room are in the basement. The indoor pool and spa are on the lowest level, below the basement.
Two king-size sofa beds are in The Nest and one is in the living room. They provide flexible sleeping arrangements in shared spaces, not extra private bedrooms. The 12-guest maximum still applies. Explore the cabin
What is available for babies and younger children?
A crib with crib bedding, baby bath, changing pad, high chair, booster seat, bibs, children's dinnerware, and a step stool are available. Bring your child's personal essentials and favorite comfort items; the cabin takes care of many of the bulky extras.
Are linens, towels, and toiletries provided?
Yes. Enjoy premium 100% cotton sateen sheets, bath towels, towels for the pool and hot tub, and relaxing spa robes. Organic green tea and lemongrass shampoo, conditioner, body wash, and hand soap are provided, with plenty of bathroom and storage space to settle in.
What should we pack?
Bring your clothes, groceries, swimwear, and personal essentials. Linens, bath and pool towels, spa robes, toiletries, cooking basics, and an assortment of coffee and tea are already here. Starter supplies of paper towels, toilet paper, and trash bags are provided; bring any extras you expect to need for a longer stay.
Does the kitchen have a dishwasher, and which appliances are available?
Yes. The kitchen includes a dishwasher, dual range, fridge, microwave, air fryer, slow cooker, blender, waffle maker, toaster, and hand mixer, plus cookware, dishes, and utensils. A built-in grill and griddle are available on the covered deck, and s'mores roasting sticks are provided. The dining table seats 10, with four more seats at the kitchen island.
Which pantry staples and seasonings are provided?
Flour, sugar, cooking spray, and 25+ seasonings and spices, including salt and pepper, are stocked for your stay.
Are coffee, tea, and coffee-making supplies provided?
Yes. The coffee bar has Keurig and Nespresso machines, a frother, and an assortment of Keurig coffee pods, Nespresso capsules, and teas for mornings your way.
Can we drink the tap water, and is ice available?
Yes. The tap water is fresh, filtered mountain water from the cabin's private well. For additional filtration, use the water dispensers in the fridge and beside the sauna. The fridge makes ice, and the kitchen also has a nugget ice maker.
Is there a washer, dryer, and iron?
Yes. The laundry room has a full-size washer and dryer, plus an iron and ironing board. Refresh clothes during your stay and travel a little lighter.
Are basic cleaning supplies available?
Yes. A broom, dustpan, Swiffer, and other basic cleaning items are available for everyday spills and quick tidying during your stay. The cleaning team takes care of the full clean after checkout.
Is there anything to know about the toilets and drains?
Please flush only toilet paper. Keep paper towels, napkins, wipes, and menstrual products out of toilets, and do not pour grease down drains. Plungers are provided if needed.
Private spa & time together
Are the pool and spa amenities private?
Yes. The indoor pool, covered-deck hot tub, cold plunge, two-person infrared sauna and 360° red light therapy are reserved for your group and included in your stay. Stillwater also has its own steam shower. The indoor pool is kept at 82°F.
These are private amenities to enjoy independently; spa staff and treatments are not included. Explore the private spa
What safety features help families during a stay?
The pool and spa room has coded door access and alarm systems to help parents manage access and help prevent unsupervised entry. The propane grill, griddle, fire pit, and fireplace each have a shutoff and a timer that limits how long they run.
Three youth life jackets are available, one each in sizes M, L, and XL, for children approximately ages 4–10. Please check each jacket’s size and fit guidance.
These thoughtful safeguards complement adult supervision. Children need active adult supervision around water, and an adult should remain present while propane equipment is in use.
Will we know how to use the spa amenities and games?
Simple instructions are provided at the cabin for the spa amenities and games. Take a moment to read them when you arrive, and contact Compass if you need a hand. Children need adult supervision around the pool.
What is there to do on a day at the cabin?
Make it a pool day, settle in for a movie, or enjoy the arcade, Nintendo Switch 2, board games, laser tag, Connect Four, and the drop-stick reaction game. Deck games and gathering spaces give everyone room to spend time together.
Who is Engle Haven best suited to?
Families and friends who want the cabin to be part of the vacation: pool afternoons, spa time and meals together. Three king bedrooms with private bathrooms work well for up to three couples, while The Nest has four Twin XL bunks in the recreation space. Engle Haven also makes a spacious honeymoon or anniversary retreat for two, with the entire cabin and spa to yourselves.
Is there Wi-Fi, live TV, streaming, and a place to work?
Yes. Wi-Fi and a dedicated desk workspace are available. There is a TV in every bedroom and in the living room, and guests can use AirPlay or Chromecast with any TV. Streaming apps and more than 100 live channels are available, including local channels and popular family, news, sports, and cable programming. Please sign out of your personal streaming accounts before leaving. Connection details are provided privately for your stay.
Can we play our own music through the speakers?
Yes. Use AirPlay or Chromecast with the speakers in the living room, rec/bunk room, and pool room to set your own ambience.
Location & the right fit
Where is Engle Haven?
Engle Haven is in the Smoky Mountains near Pigeon Forge, Gatlinburg, Dollywood and Wears Valley. The cabin has wooded mountain views and private decks, with neighboring homes in the surrounding area. See the location page for approximate distances and drive times. Explore the location
Have black bears been seen at the cabin?
Yes. Black bears have been seen on the property. Keep food, drinks, coolers, and other scented items inside the cabin. Never leave food or food scraps outside or in parked vehicles. Close car windows and lock car doors, even when the car is empty.
Never feed or approach bears. Give them plenty of space, clean up outdoor dining and grill areas after use, and follow your guest instructions for securing trash.
How far is Great Smoky Mountains National Park?
The Sugarlands park entrance is about 13 miles and 25 minutes away. The Townsend entrance is about 15 miles and 28 minutes away. Drive times vary with traffic and conditions.
What are the roads like, and do we need four-wheel drive?
Engle Haven is reached by county-maintained roads, which the county plows; it is not part of a private road system. Some roads are steep, but a two-wheel-drive vehicle can navigate them in most seasons. Four-wheel drive is recommended in snowy conditions. Check the forecast before your trip, and ask Compass if you have arrival questions.
Explore the location Ask Compass about arrival Read Compass policies
Does the cabin have steps, and is it suitable for limited mobility?
Steps lead up from the paved arrival area to the porch and main entrance. The cabin spans several levels, from the upstairs bedrooms to the basement recreation room and the pool/spa level below.
The cabin is not a good fit for guests with limited mobility. Contact the owner before booking if you would like details about the layout. Compass can help with arrival routes, parking questions, and conditions for your travel dates.
Still have a question?
Tell us about the stay you have in mind. We’re happy to help with the bedrooms, amenities and details that will make your trip easier.