Privacy Policy

At Engle Haven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make a reservation or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Reservation details
  • Number of guests
  • Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit
  • Referring website

This information helps us improve our website and guest experience.

2. How We Use Your Information

We use your information to:

  • Process and manage reservations
  • Communicate regarding your booking
  • Respond to inquiries
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and protect our property

We only collect information necessary for these purposes.

3. Payment Information

Payments may be processed through secure third-party payment providers.

We do not store your complete credit or debit card information on our servers.

4. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

  • Payment processing providers
  • Booking platforms
  • Website hosting providers
  • Service providers assisting with reservations
  • Government or legal authorities when required by law

All third-party providers are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Manage reservations
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Object to certain processing activities

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or booking services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Engle Haven

Smoky Mountains, near Pigeon Forge and Gatlinburg, Tennessee

Email: info@englehaven.com

Phone: +1 (234) 567-890